Privacy Policy

1. Information We Collect

Information you provide directly

When you submit our Sample Order Request form or contact us by email or WhatsApp, we collect:

• Full name and company name
• Email address and phone/WhatsApp number
• Country and business website URL
• Products of interest and estimated order quantity
• Any messages or special requirements you include

Information collected automatically

When you visit our website, we automatically collect:

• IP address and approximate location (country/city level)
• Browser type, device type, and operating system
• Pages visited, time spent, and referral source
• Google Analytics data (anonymised where possible)

2. How We Use Your Information

• To respond to your sample order requests and export inquiries
• To send product catalogues, pricing information, and order confirmations
• To process and fulfil export orders
• To comply with export compliance, customs, and tax documentation requirements
• To improve our website and understand how buyers interact with our content
• To send relevant product updates and new catalogue additions (only with your consent)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Legal Basis for Processing

• Contractual necessity — to fulfil sample orders and export transactions you initiate
• Legitimate interests — to respond to buyer inquiries and maintain business relationships
• Legal compliance — to meet export documentation, customs, and tax obligations under US and Indian law
• Consent — for marketing communications, which you may withdraw at any time

4. Data Sharing

• Logistics and freight partners — name, address, and order details for export shipping
• Payment processors — when payment integration is active (Stripe), subject to their privacy policy
• Google Analytics — anonymised website usage data for site improvement
• Indian customs and export authorities — as required by IEC, ICEGATE, and export compliance regulations
• US customs authorities — as required for import documentation

All third parties are bound by confidentiality obligations and may only use your data for the specified purpose.

5. Data Retention

• Inquiry and order data — 7 years (required for tax and export compliance)
• Marketing consent records — until consent is withdrawn
• Website analytics data — 26 months (Google Analytics default)

6. Cookies

• Essential cookies — required for the website to function (session, security)
• Analytics cookies — Google Analytics to understand site traffic and improve content
• LiteSpeed Cache — performance cookies to serve cached pages faster

You can disable non-essential cookies through your browser settings. This will not affect your ability to use the site.

7. Your Rights

• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete information
• Right to request deletion of your personal information
• Right to withdraw consent for marketing communications
• Right to data portability (receive your data in a structured format)
• Right to object to processing based on legitimate interests

To exercise any of these rights, email us at hello@dreamofsoul.com with the subject line “Privacy Request”.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL/HTTPS encryption, access controls, and regular security monitoring.

However, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.

9. International Transfers

Dream of Soul LLC operates across the USA and India. Your personal information may be transferred to and processed in India, where our export operations are based. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Children’s Privacy

Our website is directed at business buyers and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the effective date at the top of this page. Your continued use of our website after such changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact us: